OpenMobile Privacy Policy

At OpenMobile we are committed to protecting the privacy of the personal information of our customers and users of our digital properties. We take all reasonable steps to ensure that this information is safe and secure including putting in place rigorous policies and procedures to fully comply with all Canadian privacy laws and regulations.

This Policy covers the following information:

Scope and application;
How we obtain your consent to collect, use and disclose your personal information;
How and why we collect, use and disclose your personal information;
Details on where your information is stored, secured and how long it is kept for;
How to access your personal information that we hold; and
Who to contact for queries about your privacy.

Scope & Application of this Policy

Who does this policy apply to?

All customers and users of the products, services, websites, apps, and other digital services offered by OpenMobile and other members and affiliates of the OpenMobile Inc. organization. In some instances, our products and services or those offered by a third-party service provider to our customers or users have their own specific privacy policies.

What information does this Privacy Policy apply to?

This policy applies to all personal information that we collect, use, or disclose about our customers and users of our digital platforms. This includes your name, address, email, how you pay for your services, how you use our products including our websites, network use, and information gathered from third parties such as credit bureaus. It also includes IP addresses, URLs, data transmission information, as well as the time you spend on websites, what advertisements you follow, and your time on and use of our apps.

What information does this policy not apply to?

Any information that we de-identify, aggregate, or anonymize to identify trends, manage our business, develop statistical information, understand how we are performing, or develop relevant products, services, or offers. Such information may also be shared with third parties for other analytical purposes but will not personally identify any individual.

Consent

How does OpenMobile obtain consent?

Your consent to the collection, use, or disclosure of personal information may be implied or express through written, oral, electronic, or any other method. For example, when you provide us your address, it is implied that it is used for billing purposes and service provisioning. However, if we are dealing with more sensitive information such as performing a credit check, we will seek your express consent. We will also obtain your express consent for marketing purposes.

Withdrawing Consent

The choice to provide OpenMobile with your consent is always yours; however, your decision to withhold such consent may limit our ability to provide you with certain products, services, or offers.

How & Why We Collect Personal Information

How does OpenMobile collect my personal information?

We primarily collect information about you from you. We do this when you sign-up for new products or services, when you make changes to your account, when you get in touch with us by phone, email, or chat, when you visit one of our stores, websites, or apps, when you fill out a survey or enter a competition, when you participate in our online forums, or when using our networks. Your information may be collected in the following ways:

Automatically: When you use a product or service that we supply to you.
From technology used at our retail stores or other company premises: When you visit a store, we may collect your information via a range of methods including point of sale tools or video.
From other sources: In certain circumstances, we may need to collect information about you from other sources such as credit agencies, but we will endeavor to obtain your consent to do so.
From our digital channels like our websites and mobile apps: When you interact with us via digital channels, we will collect your personal information in different ways such as through use of cookies or web beacons.

Why does OpenMobile collect my personal information?

OpenMobile collects personal information for many different reasons in order to provide you with the products and services we offer including but not limited to the following:

To deliver you the products and services you have purchased from us and to bill you and collect payment for those products and services.
To understand your needs and offer you products and services from members of the OpenMobile Inc. organization including OpenMobile, OpenMobile Bank, and our agents, dealers, and related companies or trusted third parties that may be of interest to you.
To provide tailored service to you. For example, we may use account information about you to improve your interactions with us or provide a positive and personalized customer experience.
To provide geo-location services that will send you offers and promotions from carefully chosen third parties based on your current and historical personal location information.
To perform analytics, administer surveys, or request feedback to improve and manage our relationship with you.
To ensure the OpenMobile networks are functioning and protect the integrity of our networks.
To confirm or authenticate your identity and ensure your information is correct and up-to-date.
To ensure compliance with our Terms of Service and Acceptable Use Policy.
To comply with legal obligations and regulatory requirements.

We may collect information to manage credit and business risks, collect an outstanding debt, detect, prevent, manage, and investigate fraud or other unauthorized or illegal activity. This may require us to obtain information from credit agencies or members or affiliates of the OpenMobile Inc. organization such as OpenMobile Bank. Your information may also be collected to evaluate eligibility for other OpenMobile products and services and to assist members or affiliates of the OpenMobile Inc. organization to assess your eligibility for their products or services. From time-to-time, information may also be collected for other purposes or as permitted or required by law. We will always identify any additional purpose prior to or at the time of collection.

Disclosure

When is my personal information disclosed?

Unless we have your express consent or pursuant to a legal power, we will only disclose your personal information to organizations outside OpenMobile without your consent in the following limited circumstances:

To a person who, in our reasonable judgement, is seeking the information as your agent.
To another telephone company when the information is required for the provision of home phone service and disclosure is made confidentially.
To a service provider or other agent retained by us such as a credit reporting agency for account management, the collection of past due bills on your account, or to evaluate your creditworthiness.
To a service provider or third party that is performing administrative functions for us to manage our customer accounts.
To another organization for fraud prevention, detection, or investigation if seeking consent from you would compromise the investigation.
To a law enforcement agency whenever we have reasonable grounds to believe that you have knowingly supplied us with false or misleading information or are otherwise involved in unlawful activities.
To a public authority or agent of a public authority if it appears that there is imminent danger to life or property which could be avoided or minimized by disclosure of the information.
To a public authority or agent of a public authority for emergency public alerting purposes if a public authority has determined that there is an imminent or unfolding danger that threatens the life, health, or security of an individual and that the danger could be avoided or minimized by disclosure of the information.
To a third party who may be interested in buying OpenMobile assets and personal customer information must be shared to assess the business transaction.
We will disclose information about your credit behaviour to credit reporting agencies or parties collecting outstanding debt.
Your personal information may also be shared with members or affiliates of the OpenMobile Inc. organization such as OpenMobile Bank.

Storage Security & Retention

Where will my personal information be stored?

Personal information about our customers or users of our digital properties may be stored or processed in or outside Canada. The information will be protected with appropriate safeguards but may be subject to the law of the jurisdiction in which it is held.

How long will OpenMobile keep my personal information?

We will keep your personal information as long as it remains necessary or relevant for the identified purposes or as required by law. Once your personal information is no longer required for these purposes, it is either destroyed, erased, or de-identified.

Access

How can I access my personal information?

Upon request, OpenMobile will provide information about your personal information that we have collected, used, or disclosed. We will make this information available to you in a format that is easy to understand and will explain any abbreviations or codes. To request access to your personal information we hold, you can email us at privacy@openmobile.ca. We will respond to your request within 30 days of receiving it.

If any of your personal information held by us is incorrect or incomplete, we will amend it upon request.

Queries

Who do I contact with queries about my privacy?

If you have any questions or concerns about how we manage your personal information, please contact us at:

Email: privacy@openmobile.ca

Address: Privacy Office, OpenMobile, 123 Open St., Mobile City, Canada

We will respond to your queries within 30 days.