Rooted in Canada. Ready for wherever you go.Here to help →
OpenMobile
Home / User Acceptance Policy

OPENMOBILE · POLICIES

User Acceptance Policy

This document is currently available in English.

Effective Date: November 07, 2025
Last Updated: November 07, 2025

This Acceptable Use Policy (“Policy”) sets forth the rules governing the use of Openmobile’s SIM cards, data, voice, and messaging services (“Services”). By activating or using any Openmobile SIM or Service, you agree to comply with this Policy.


1. Personal Use Only

Openmobile Services are intended solely for personal, individual, and non-commercial use. You may use your SIM card and Services for normal personal communication activities, including calls, text messaging, and data access typical of individual use.


2. Prohibited Uses

You may not use the Services for any of the following purposes:

  1. Commercial or business purposes, including but not limited to:

    • Operating or connecting to SIM boxes, gateways, or call routers.

    • Bulk SMS or voice termination.

    • Providing telecommunications or resale services to third parties.

    • Machine-to-machine (M2M), IoT, or continuous server-type applications without prior written approval.

  2. Resale or redistribution of Openmobile SIM cards or Services without written authorization.

  3. Fraudulent, abusive, or unlawful activities, including:

    • Identity spoofing, spamming, or harassment.

    • Any use that violates local, national, or international laws or regulations.

    • Attempts to manipulate network traffic, billing, or systems.



3. Fair and Reasonable Use

Openmobile reserves the right to determine, in its sole discretion, whether usage patterns appear inconsistent with personal use. Examples include, but are not limited to:

  • Continuous or automated usage resembling business or gateway operations.

  • Excessive or disproportionate outbound call or message volumes.

  • Use of multiple SIMs to avoid limits or restrictions.


If such usage is detected, Openmobile may take appropriate actions, including service suspension, throttling, or termination.


4. Resale and Distribution

Openmobile SIM cards, eSIMs, and Services may not be resold, transferred, or distributed without express written permission from Openmobile. Any unauthorized resale constitutes a violation of this Policy and may result in immediate termination.


5. Enforcement

Openmobile reserves the right to monitor network usage to ensure compliance. Violation of this Policy may result in immediate suspension or termination of service without refund, and Openmobile may take legal action where necessary.


6. Changes to This Policy

Openmobile may update this Policy from time to time. Continued use of the Services after such updates constitutes acceptance of the revised Policy.


7. Contact

For questions regarding this Policy or for authorization requests, please contact:
Openmobile Compliance Department
📧 [email protected]
🌐 https://openmobile.ca