Effective Date: October 19, 2025
Last Updated: October 19, 2025
This Refund Policy (“Policy”) outlines the terms regarding payments, credits, and refunds for services provided by Openmobile Inc. (“Openmobile,” “we,” “our,” or “us”).
By using Openmobile services, you agree to this Policy as part of our general Terms of Service.
1. Prepaid / Pay-As-You-Go Model
Openmobile operates on a prepaid model.
All payments and top-ups made to your Openmobile account are prepaid and used to access network, data, and telecommunication services.
2. No Refund Policy
All sales and payments to Openmobile are final and non-refundable.
This includes, but is not limited to:
- Unused or partially used balances
- Accidental top-ups or duplicate transactions
- Account cancellation, termination, or suspension (voluntary or due to policy violations)
- Service interruptions or coverage limitations beyond Openmobile’s reasonable control
Once funds are added to your account, they cannot be withdrawn, transferred, exchanged, or refunded.
3. Balance Validity
Prepaid balances do not expire and remain available for use as long as your account remains active.
Accounts that remain inactive for over 12 months may be subject to closure in accordance with the Terms of Service.
4. Service Errors or Billing Disputes
If you believe there has been a billing error or incorrect charge:
- Contact[email protected]within7 calendar days of the transaction
- Provide supporting details (account number, transaction ID, amount, and date)
Our billing team will review and respond within a reasonable timeframe.
Openmobile is not responsible for delays or losses caused by third-party payment processors or financial institutions.
5. Promotional or Bonus Credits
Any promotional or bonus credits provided by Openmobile:
6. Chargebacks and Fraud
Unjustified chargebacks or payment disputes may result in:
- Immediate suspension or termination of your account
- Forfeiture of remaining balances
- Reporting to payment processors or regulatory authorities
Please contact [email protected] before initiating a chargeback to avoid service interruption.
7. Policy Updates
Openmobile may update this Policy from time to time to reflect changes in business or legal requirements.
Updates will be posted on www.openmobile.ca/refund-policy , and the “Last Updated” date will be revised accordingly.
8. Contact Information
For payment or billing inquiries, contact:
Openmobile Inc.
314–850 West Hastings Street
Vancouver, BC, Canada
Email: [email protected]