Effective Date:October 19, 2025
Last Updated:October 19, 2025
This User Account Deletion Policy (“Policy”) explains how users can request the deletion of their accounts onOpenmobile.caand how Openmobile Inc. (“Openmobile,” “we,” “our,” or “us”) manages those requests in compliance with Canadian privacy laws, includingPIPEDA.
1. Requesting Account Deletion
Users may request the deletion of their Openmobile account at any time by:
- 1.Logging into their account and selectingAccount Settings → Delete Account, or
- 2.Sending a written request to[email protected]including:
- Your registered name and account email or phone number
- A clear statement requesting account deletion
We will verify your identity before processing any request.
2. Processing and Confirmation
Once verified:
- You will receive confirmation of receipt within3 business days
- Deletion will be completed within30 calendar days, unless retention is required by law
Deletion ispermanent and irreversible. After deletion, your account data and associated records will be securely removed from our systems.
3. Data Retention Exceptions
Certain information may be retained for a limited period if necessary to:
- Comply with legal, regulatory, or financial recordkeeping obligations
- Prevent fraud, abuse, or security incidents
- Resolve billing or service disputes
- Maintain network integrity and compliance with Canadian telecom regulations
Retained data will not be used for marketing or profiling purposes.
4. Effect of Account Deletion
Once deletion is complete:
- Your account, preferences, and service history will be permanently erased
- Any remaining balances or credits areforfeited and non-refundable
- Access to Openmobile systems and services will be terminated
5. Temporary Deactivation Option
If you wish to stop using services temporarily without deleting your data:
- You may chooseAccount Deactivation
- This suspends service but retains account data for reactivation later
6. Security of Deletion
Openmobile employs secure technical and administrative procedures to ensure all deletions are complete and irreversible, including data purging and anonymization standards aligned with PIPEDA and telecom recordkeeping requirements.
7. Policy Updates
Openmobile may revise this Policy periodically to reflect operational or legal changes.
All updates will be posted atwww.openmobile.ca/user-deletion-policy, with the “Last Updated” date revised accordingly.
8. Contact Information
For account deletion or privacy inquiries, contact:
Privacy Officer
Openmobile Inc.
314–850 West Hastings Street
Vancouver, BC, Canada
Email:[email protected]